Terms and Conditions
1. Currency & GST
All prices quoted on this site are in Australian Dollars and include a 10% Goods and Services Tax.
2. Gift Cards
All gift cards expire 3 years from the date of purchase and may be used online or in store unless otherwise stated. Gift cards purchased through the website are delivered via email upon receipt of payment to the email address specified by the customer at the time of purchase.
Gift cards are not single use items and may be used multiple times until the gift card amount is reached.
3. Shipping and Delivery
All purchases will be packaged and dispatched within 5 working days of the order unless otherwise stated. This means that our overall delivery terms are between 2-9 days. Reproductions, unframed originals, smaller framed originals and merchandise shipped by registered, tracked Australia Post. Framed small and medium sized items are fitted with glass and large framed reproduction items with perspex.
Original works and oversized items shipped via transport.
Back O’ Bourke Gallery accepts responsibility for damage or loss in transit.
4. International Shipping
International purchasers will be contacted via email by Back O' Bourke Gallery with instructions of how to pay the additional international component of the shipping charges. Purchased items will not be shipped until this international shipping charge is paid.
Back O’ Bourke Gallery offers a 30 day money back guarantee. Contact the gallery notifying your intention and return the item in originally received condition in original packaging to Back O’ Bourke Gallery within 30 days of receival. When return is received in original condition, Back O’ Bourke Gallery will refund purchase price and return delivery charges.
Cancellation of order can be made before dispatch and purchase price will be refunded. If cancellation is not made before dispatch above item return procedures apply.
6. Fine Art Reproductions Warranty
Back O' Bourke Gallery's Fine Art Reproductions are produced by Art House Reproductions and are covered by the Art House Warranty.
- All Art House Limited Edition Reproductions are covered by a Lifetime Warranty.
- If ANYTHING should happen to your reproduction we will replace it for half its current price provided the reproduction is returned to us and while we have the original digital file in our possession.
- This warranty applies to any Limited Edition reproduction made by Art House Reproductions and applies regardless of the owner of the reproduction. The reproduction must be returned with the Certificate of Authenticity. Due to copyright laws we will require the artist to first approve the replacement and be available to resign the new reproduction.
It means you need to return the damaged reproduction and pay 50% of the current price. If you purchased a reproduction, but you are not the artist, we will arrange with the artist for permission to reprint it and have them sign it and return it to you.
Damage – what does that mean? Literally anything from fading to flame damage! If it is damaged by removalists, rained on, stood on or slashed it is covered! If it loses colour, it’s covered.
Contact Back O' Bourke Gallery and we will arrange this warranty.
7. Jigsaw Puzzle Satisfaction Guarantee
Contact the gallery notifying us of issues with the particular jigsaw puzzle. If the issue cannot be resolved, a replacement jigsaw puzzle will be sent free of charge.